Strengths: Great Value for Money & Centrally located
Weakness: Poor Service & no proper ancillary facilities such as gymnasium & swimming pool
The Accord Metropolitan Hotel is located on G.N.Chetti Road in the T-Nagar Area of Chennai. This hotel is centrally located and is very accessible from all the major areas of interest in Chennai. You can travel to most parts of Chennai within 15 minutes from the Accord Metropolitan Hotel.
I stayed here in May, 2010 and the ride from the airport is about 45 minutes. I had done a corporate booking and the corporate rate is about Rs.2500 per night and the retail rate offered to regular customers is Rs.3500 per night. This is great value for money compared to the facilities offered at the hotel and on the cost versus front this hotel definitely scores much better than other hotels in the area such as GRT Grand, Chola Sheraton etc.
However the check in process is a pain. There are trainee staff who just did not know the check in process, hence I was waiting at the check in counter for over 15 minutes waiting to check in. When I finally got my room keys they goofed up my luggage. The key card in the Accord Metropolitan is incorrectly printed. There is an arrow indicating the way in which the card needs to be entered, and you need to do the exact opposite to actually open the door to your room. All in all the check in process was a pain and given than I had just gotten of a 2 hour flight after a tiring day, I was extremely irritated.
The room was great and even though the hotel is rated 3 Star would still rate it as a 4 Star room. There was no flat screen TV (just a regular one), but everything else was perfect. The room is spacious and big, has a sufficiently large study table and a very comfortable bed. There is a leg rest as well which makes reading of the huge relaxing chair very comfortable. The bathroom was very clean had a lot of free stuff such as the dental and sewing kit which I really did not expect given the per night charge of Rs.2500.
The breakfast was also complimentary, but the spread was pretty average and the service was poor. Even though the breakfast is to start at 6:00 AM, it had not been properly laid out till about 6:35 AM which delayed the start of my day. The service was also not upto the mark. The hotel has a gym and a very small swimming pool and both are not well maintained.
Check out process was a pain as well, and the trainees manning the check in / check out desk had no clue on how to swipe a Credit Card. I had to actually teach them. They took a good 15 minutes to check out again.
Service is poor, but it is very economical for the central location and hence all in all I would recommend this hotel.
No comments:
Post a Comment